1. Free App Download & Account Setup
Downloading and installing the Rummy Club APK from rummy-club.com is 100% free of charge. There are no registration fees, monthly subscription charges, or hidden maintenance costs. Every player gets access to free practice tables and can claim initial signup cash without paying a single rupee.
2. In-App Chip Packages (INR)
Players who wish to enter higher cash tables can purchase optional virtual game chips. All prices are listed in Indian Rupees (INR) with zero hidden currency conversions:
- Starter Pack: ₹100 for 100 Game Chips (+ Bonus Chips)
- Standard Pack: ₹300 for 300 Game Chips (+ Extra 5% Bonus)
- Pro Pack: ₹500 for 500 Game Chips (+ Extra 10% Bonus)
- VIP Pack: ₹1,000 for 1,000 Game Chips (+ Extra 15% Bonus)
- High Roller Pack: ₹5,000 for 5,000 Game Chips (+ Extra 20% Bonus)
Payments are completed using licensed Indian payment gateways supporting UPI (PhonePe, Google Pay, Paytm, BHIM), Net Banking, and Debit Cards.
3. What Happens If a UPI Deposit Gets Stuck?
Occasionally, bank UPI servers experience temporary delays. If money has been debited from your bank account or UPI app (such as PhonePe or GPay) but your game chips do not show in your wallet immediately:
- Wait 10 to 15 Minutes: In 95% of cases, the payment gateway automatically reconciles the transaction and credits your wallet within a few minutes.
- Automated Bank Reversal: If our payment gateway fails to receive confirmation from your bank, the bank automatically initiates an auto-reversal. The full amount is credited back to your original bank account within 24 to 48 banking hours.
- Need Fast Help? Take a screenshot of the transaction showing the 12-digit UPI Reference / UTR Number, and send it to our support team via in-app chat or email. We verify and resolve manual tickets promptly.
4. Cancellation & Refund Rules
Because game chips and coins are digital goods delivered instantly to your balance, transactions cannot be cancelled or refunded once the chips have been wagered or played on active game tables.
However, we provide immediate refunds in the following verified scenarios:
- Double Billing: If a technical glitch caused your account to be debited twice for a single coin bundle purchase.
- Uncredited Payments: If your bank confirms that funds were transferred to our payment gateway, but our server permanently failed to add the chips to your wallet.
5. Instant Cash Withdrawal Rules
When you have winnings ready to cash out, the following clear rules apply:
- Minimum Withdrawal Amount: ₹100 per request.
- Zero Service Charge: Rummy Club charges 0% commission on your withdrawals.
- Transfer Speed: Direct IMPS and UPI payouts usually clear within 5 to 15 minutes.
6. Billing Inquiries & Payment Support
If you have any payment questions or need help with a transaction, reach our billing team at:
Email: support@rummy-club.com (Subject: "Payment / Recharge Assistance")